Terms and conditions

Terms and Conditions

A ticket is an object, information or a digital good that allows access to the event for which it was purchased via distribution channels provided by HNK Hajduk. HNK Hajduk guarantees the security of the system and the validity of the tickets purchased exclusively through the official sales channels presented on its website.

All types of tickets that HNK Hajduk offers are used in a way that the first person to use the ticket gains access to the event, unless the ticket is a personalized ticket, associated with the first and last name of each single customer, in which case the customers may at any time verify their identity by presenting their public identification.

Ticket Usage

By purchasing the ticket the customer agrees to be bound by the terms and conditions as well as any other rules of conduct or directions as specified or issued on-site by HNK Hajduk, the organiser or event venue. By purchasing the ticket, the buyer or visitor unconditionally accepts the following: entry to the event/venue is not possible without the ticket; no other document or the proof of ticket purchase (invoice) will not be accepted in place of the ticket; return and exchange of tickets after the purchase is not possible; by leaving the event venue the ticket becomes void if the organizer has not specified otherwise; failing to comply with the rules of conduct and ticket misuse may lead to the visitor being removed from the venue without the right to compensation; the buyer shall not fold, crumble, computer-manipulate or otherwise alter the tickets printed on paper or distributed electronically in a way which may damage or alter the ticket’s linear or 2D barcode for automatic ticket verification; HNK Hajduk cannot be held responsible for any problems arising out of damage and changes to the linear and 2D barcodes and/or other physical damage to the tickets after the purchase; until entering the event the buyer shall keep the tickets in a safe place and take special care to keep them from unauthorized copying; HNK Hajduk cannot be held responsible for damage caused by misplacement, theft, forgery and unauthorized copying of tickets - each identical copy of a ticket, whether printed on paper or distributed electronically, is valid so the access to the event shall be exclusively granted to the first person to use the ticket, while subsequent complaints shall not be considered.

Ticket Returns and Refunds

In the case the event is held on schedule, rain or shine, once purchased ticket may not be returned. Not attending the event by the purchaser may not be considered as a basis for any kind of refund. All online ticket orders and purchases or tickets bought on official points of sale are binding and can neither be cancelled nor subsequently altered. Should the event be cancelled or re-scheduled, it may be possible to return the ticket, with consent of the organizer, and receive a refund less the cost of purchase fees and HNK Hajduk system service fees. In this event the conditions for ticket returns and detailed instructions will be posted on the event pages within the HNK Hajduk online store.. General deadline for refunds in case of event cancellation or a change of date is two months from the originally scheduled date of the event, unless otherwise stated on the event pages within the HNK Hajduk website. In the event of cancellation or a change of date or venue of the event, or any other changes related to the holding of the event brought about by the organizer, the expenses incurred (e.g. public transport, hotel etc.) shall not be reimbursed. Should the price of admission in the meantime be changed by the Organizer, only the price printed on the ticket will be taken into account for the purposes of refund.

Complaints and Customer Service

All grievances, complaints about service and questions by customers should be delivered to the email address ulaznice@hajduk.hr. Complaints can also be submitted in written form to HNK Hajduk, 8. Mediteranskih igara 2, 21000 Split.

Other Terms and Conditions

The visitors agree to visual or audio recording of themselves as part of the audience without restriction. Bringing to the event beverages, food, bottles, cans, weapons, fireworks or any other object that could endanger the safety of visitors or are not allowed by the event organizers is prohibited.

 

Delivery Options

Print@home

Print @ Home tickets are delivered to the customer via e-mail to the address listed in the customer’s profile. The tickets are delivered in Adobe PDF format and to view them a PDF reader is required, which can be found at this address: http://get.adobe.com/reader. If the notification of availability for your print@home ticket does not arrive in your email inbox within an hour from the time of purchase, please download the ticket directly from your user profile at: http://www.HNK Hajduk/en/user/profile/. HNK Hajduk cannot be held liable for damage caused by entering the wrong email address in the user profile or the inability to deliver the tickets caused by technical problems on the side of the email service provider. Once you have successfully saved your print@home ticket to your computer, print it on the ISO standard A4 sheet of paper. The receipt will accompany your ticket. Please do not cut out the ticket as it will only be valid as long the ISO A4 sheet on which the ticket has been printed remains intact. Instead of cutting it, fold it using the markers on the ticket. Keep the ticket in a safe place until the day of the event for which the ticket was purchased as the entry to the event is only granted to the first person to use the print@home ticket. Upon arrival at the venue use the print@home ticket in the same way as you would a traditional printed ticket or follow the instructions of the organizer. The print@home ticket option may be accessible for only certain events for which this option is highlighted on the page where you may select the method of ticket delivery, and the compensation to be paid for this delivery option may depend on the location of the event or a business decision of HNK Hajduk.

Season ticket pick up

You may pick up the Season ticket card only if in possession of a corresponding voucher which will be sent to the email address which is listed in your user profile after the purchase. Vouchers are delivered in Adobe PDF format and to view them a PDF reader is required, which can be found at this address: http://get.adobe.com/reader/. If your voucher does not arrive in your email inbox within an hour from the time of purchase, please download the voucher directly from your user profile at: https://ulaznice.hajduk.hr/en/user/profile/. HNK Hajduk cannot be held liable for damage caused by entering the wrong email address in the user profile or the inability to deliver the tickets caused by technical problems on the side of the email service provider. Once you have successfully saved your voucher to your computer, print it on the ISO standard A4 sheet of paper. The receipt will accompany your voucher. Please do not cut out the voucher as it will only be valid as long the ISO A4 sheet on which the voucher has been printed remains intact. Keep the voucher in a safe place until you can exchange it for a ticket. The voucher option may be accessible for only certain events for which this option is highlighted on the page where you may select the method of ticket delivery.

Pick up at membership department

For the season tickets for which this option is available, the season card may be picked up at the membership department.

 

Payment Methods

Credit card in online store

For all events in our online store you can buy tickets by a credit card. For payments in our online store you we are using CorvusPay – an advanced system for secure acceptance of payment cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you enter them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your payment card data in their entirety. Neither can your data be accessed by CorvusPay system operators. An isolated system core independently transmits and manages sensitive data, keeping them completely secure the entire time. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data are additionally protected by hi-grade encryption, using hardware devices certified in accordance with the FIPS 140 2 Level 3 standard. CorvusPay fulfils all of the requirements for safely conducting online payments prescribed by the leading credit card brands and operates in compliance with the PCI DSS Level 1 standard - the highest security standard in the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password. All information collected by Corvus Info is considered banking secret and treated accordingly. The information is used exclusively for the purposes for which it was intended. Your sensitive data are fully secure and their privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment. Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and indepth system checks for preventing network vulnerabilities.

Statement of Conversion

All payments will be effected in Croatian currency (HRK). For purchases from abroad, the amount your credit card account will be charged for shall be displayed in the online store converted into your local currency according to the current exchange rate of the association of credit card service providers. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Protection of Personal Information

Your personal information is protected and shall not be forwarded to third parties. Your personal information is kept only in order to facilitate the processing of orders.

 

Cookies

Cookies are information stored on your computer which serves to expand the functionality of HNK Hajduk portal. In the default settings your computer accepts cookies, but if you wish to disable them, you will no longer have at disposal certain options such as single click quick selection or personalized home pages. HNK Hajduk does not use cookies to store personal information so your privacy is always guaranteed.

E-mail

HNK Hajduk uses your e-mail address primarily in the process of ordering tickets. We will send you cancellations, postponements and other important information about the events. Also we will send you informations, upgrade options and offers issued by the event promoters but only for the events you purchased tickets for. In case you do not wish to recieve such emails, please use the "unsubscribe" option within the email itself. Furthermore, we will notify you of significant improvements in our website/webshop/shopping procedure and/or significant changes in out Terms and Conditions. In any case, HNK Hajduk does not send unsolicited advertising messages via e-mail or share your e-mail address with third parties.

Agreement

Using our online service constitutes an agreement have your information used and stored. Any changes in our business which are related to privacy and data protection will be posted on our website.

Personal data processing consent

By purchasing a ticket, I agree that HNK Hajduk Plc, VAT number: HR04785516590, or an authorized person of the Company (hereinafter referred to as: HNK Hajduk) as a seller who sells tickets on behalf and for the account of the organizer may use/process my personal data as follows:

The data that HNK Hajduk collects and processes for the purpose of selling the tickets, based on the customer's consent, are as follows: name, date of birth, address, e-mail address.

By purchasing a ticket, I confirm that before signing this consent, I was aware of the following:

  1. HNK Hajduk is a personal data controller that collects the personal data to manage the access to the HNK Hajduk ticket purchase customer platform.
  2. The subject personal data is a prerequisite for a purchase of tickets for the events organized by HNK Hajduk and are collected solely for that purpose.
  3. As a personal data controller, HNK Hajduk may share the above personal data with: legal entities with which they have concluded data processing contracts (Corvus Pay doo, which provides payment service, i.e. credit card payment processing in our web shop), event organizer and authorized legal and natural persons who use this data for the purpose of organizing events based on all applicable regulations and the Public Assembly Act and other related laws governing the obligations of a public assembly Organizer.
  4. HNK Hajduk may use the above data in regular processing for the purpose of providing access to the purchase platform to its customers, for marketing purposes when it is necessary to fulfill their contractual obligations arising from a business cooperation agreement with the organizer for the purpose of fulfilling obligations arising from marketing contracts and/or business cooperation contracts in a period from the start of the sale to the day of the event or until a buyer withdraws personal data processing consent.
  5. For the purpose of exercising my personal data rights, I have the right to request from the personal data controller:

a) access to my personal data,

b) rectification or errasure of my personal data

c)restriction of processing that applies to me,

d) lodging a complaint to the data processing,

e) right to data portability,

f) withdraw this consent if such withdrawal does not affect lawfulness of the processing based on the consent before its withdrawal.

In case of misuse due to which my data protection rights have been breached, I also have the right to lodge a complaint with the relevant authority.

Customers have the right to withdraw consent to the data processing for any of the purposes stated in this consent. They can do so by sending an e-mail to zastita.podataka@hajduk.hr and indicating which consent they want to revoke.